Terms and Conditions and FAQs
Terms and Conditions and FAQs – Kimberli Werner Art – website address: https://www.kimberliwerner.com.
Effective date 12 October 2025
I want you to be happy with your painting, and enjoy it for years to come. If you aren’t, please see the Returns section below, and I’ll set it straight.
How can I purchase your work? – You can find my work in the Shop on my website, in exhibitions, or by contacting me directly. I have taken care to show the artwork size and color as accurately as possible. However, please allow for slight colour variations between browsers, devices and screen settings.
Every piece of artwork is one of a kind. If you see something in my Shop that is marked “Sold Out”, that means it has gone to its new home. If you want to stay up-to-date on newly released artwork, please join my Collector's Club mailing list.
IMPORTANT NOTICE FOR EU AND NORTHERN IRELAND CUSTOMERS.
New legislation has been introduced as of 13th December 2024 covering product imports to the EU and Northern Ireland from the UK. It is called GPSR (General Product Safety Regulation). With this legislation, it is required for small businesses to provide documentation for every piece of artwork to verify our products are safe to use. It also requires us to have an EU representative in place that can verify our products are compliant.
While the details of this legislation are still not completely clear, for the foreseeable future, I am pausing shipments to the EU and NI from 3rd December 2024. Once the details become clearer, I hope to re-establish shipping to the EU and Northern Ireland.
But, for now, I am very sorry to my EU and Northern Ireland customers.
Payment - I accept Paypal, Google Pay, Shop-Pay, and Shop-Pay Installments as methods of payment, and full payment is taken at the time of checkout (unless using Shop-Pay Installments, where the first payment will be taken at checkout, depending on your choice of installment plans).
All prices are stated in British Pounds (GBP) at the full price. No VAT is added to the price, as I am not currently a VAT registered company.
If using Paypal, you do not need a Paypal account, only a debit or credit card. All personal information is held with Paypal, and I never see any of your credit/debit card information. (See Privacy Policy)
If using Shop-Pay Installments, your installment plan will be managed by the company Affirm. Interest rates may apply. The following is the process, you, the customer will experience if using Shop-Pay Installments:
To pay for an order using Shop Pay Installments, a customer goes through the following steps:
- The customer adds items to their cart.
- The customer checks out using Shop Pay.
- The customer selects to pay in Installments.
- The customer reviews all of the installment payment options that are available to them, and then chooses an option.
- The customer reviews their purchase, and then makes their first payment at checkout.
The remaining payments are automatically charged to the customer's card based on the payment schedule they choose. Customers get an email reminder, from Affirm, before each payment is charged.
Shipping / Postal Strikes – All of the original art pieces are shipped, from the UK, within 7 days of receiving payment, and should arrive within 3-7 days for domestic shipments, and 1-3 weeks for international shipments. If you prefer expedited service, I can arrange for this at your expense. During postal strikes, please be aware your package may take longer to deliver. Shipping fees are clearly displayed during the checkout process. Should anything arrive damaged, please let me know, and I can offer a refund (see Returns section below).
Domestic Shipping – Small original artworks, I send via Royal Mail, in a cardboard reinforced or padded envelope, via a tracked and signed service. Larger artworks are sent via a courier such as FedEx, UPS, or DPD, also tracked and signed. I upcycle and reuse as much packing material as I can. All services require a phone number to ensure the work is delivered safely. I am also willing to discuss collection of the pieces, if you live in the UK.
International Shipping - Small original artworks, I send via International Royal Mail, in a cardboard reinforced or padded envelope, via a tracked and signed service. Larger artworks are sent via a courier, such as FedEx, UPS, or DPD, also tracked and signed. The buyer is responsible for any extra customs fees incurred, over and beyond shipping fees, as these are applied by the buyer’s country and I have no control over them. All services require a phone number to ensure the work is delivered safely.
Prints - Orders are fulfilled by theprintspace, who are 100% end-to-end carbon neutral. You can read more about their efforts to reduce the impact of their printing on the environment here. Shipping rates are set by theprintspace, and are applied at checkout.
Returns - If you are not satisfied, you have the right to cancel within 14 days from the time you receive the goods. You are responsible for getting the item(s) back to me, within 14 days of your decision to cancel, ideally in the packaging it arrived in. You are also responsible for the shipping costs you may incur when returning the item(s) to me. The return address is stated below.
I will then refund your original payment, including your initial order’s standard shipping costs (expedited shipping costs are not refunded), within 14 days of receiving the goods back from you, as long as your item is returned in its original condition. (If you have purchased your artwork through Shop-Pay Installments, please see some extra terms in their return policy, here.)
If the item(s) are returned damaged, I will have the right to deduct a percentage of your refund to account for the diminished value and the cost to repair the item for resale.
Each artwork is one of a kind, so no exchanges are available. I am happy to apply a credit to a different artwork, if you choose. Please contact me to discuss options.
Hanging the Art – My framed original paintings are ready for hanging as they are. Unframed originals can be framed or hung to your own specifications. I recommend using your local framing company for the best advice for your own requirements. My matted originals, are in a standard A4 mount size, and should fit in a frame made for that size (21cm x 29.7cm or 8.26in x 11.69in). My paintings do not have to be displayed under glass, but if you prefer a glass protection, make sure the glass is not touching the painting.
Care of your painting - Treat your painting as you would any fine art. My paintings are mixed media, using a combination of encaustic wax, found objects, collage, acrylics, inks, pastels, adhesives, and marble dust. They are treated with a protective varnish. Hang and store at normal room temperatures. Avoid freezing and extremely hot temperatures, as encaustic wax can melt at 150°F / 65°C. Avoid displaying in direct sunlight to prevent fading or softening. Dust occasionally with a light cloth.
What is encaustic - Encaustic wax is made with beeswax, damar resin (a natural tree sap that acts as a hardening agent), and pigment. I paint in layers, fusing each layer with heat. Encaustic painting has a long history, dating back to the 1st Century AD. The word encaustic means to burn in, which refers to the process of fusing the paint.
Other Information - All artwork, reproductions and photos are © Kimberli Werner Art. The sale of original art does not transfer copyright and you may not reproduce my work for personal or commercial use for any reason.
Seller Information
Kimberli Werner, The Old Chapel, Thirlby, Thirsk, YO7 2DJ, United Kingdom.
Contact email: kim@kimberliwerner.com, phone +44(0)7907 367092.